We're Hiring: SU Desk Associates (Waterloo)

ABOUT US: The Wilfrid Laurier University Students’ Union is an independent not-for-profit organization formally affiliated with Wilfrid Laurier University. We are governed by a Board of Directors, 12 elected undergraduate students, and managed by an elected President and CEO who serves a 1-year term. The President’s Executive Leadership Team, both current students and recent graduates, serve in their roles alongside a continuing staff team managed by our Executive Director.

The Students’ Union exists to represent, advocate for, and support all Laurier undergraduate students. We work to ensure the student experience is affordable, accessible, safe, and that a high-quality academic experience is paired with opportunities for diverse and inclusive social interaction. It is our goal to be a student-drive organization that is accountable to our members, community focussed, and adaptable to change. SUMMARY:

The Students’ Union Desk (SU Desk) is a customer service and central reception desk for the Wilfrid Laurier University Students’ Union, providing students with general information, event and attraction tickets, technology rentals, undergraduate health and dental plan support, among additional services. You will provide a concierge type service to all visitors, in a friendly and professional way, answering general inquiries about the campus, the Students’ Union and the community. You will remain well versed in the service offerings of the Students' Union and the University. Reporting to the Director, Member Services, you will maintain a high level of customer service by providing visitors to the Students’ Union with information to aid in their student and community life by delivering accurate and timely service. In

order to fulfill the aforementioned duties, you must be extremely well organized, detail oriented, have strong interpersonal skills and the ability to maintain a high degree of confidentiality. To learn more about the role, please click on the link below to review the full job description:

JD SUDeskAssociate.pdf

Download PDF • 76KB

POSITION LEVEL: Part-time, seasonal contract (February - April 2026)

PAY RANGE: $17.60 per hour (general minimum wage)

REPORTS TO: Director, Member Services EDUCATION: Ontario Secondary School Diploma, currently enrolled at Wilfrid Laurier

University

TECHNICAL: Proficiency in PC Windows computer systems an asset

CLOSING DATE: Sunday, February 1st at 11:59 pm

HOW TO APPLY: Send a copy of your class schedule, along with your cover letter and resume in ONE PDF to sudesk@wlu.ca before the closing date above