We're Hiring: Waterloo SU Desk Associates

ABOUT US: Representing the undergraduate students at Wilfrid Laurier University, the Students' Union is a separate entity from the institution itself and therefore we operate independently from the University. We are a Not-For-Profit Organization which provides opportunities to students so they can take their university experience outside of the classroom. Our team is led by an undergraduate student President and Board of Directors who are elected annually by the undergraduate student body. We are passionate about the student experience, and always looking for ways to improve our members' post-secondary journey.

ROLE SUMMARY: The Students’ Union Desk (SU Desk) is a customer service and central reception desk for the Wilfrid Laurier University Students’ Union, providing students with general information, event and attraction tickets, technology rentals, undergraduate health and dental plan support, among additional services. You will provide a concierge type service to all visitors, in a friendly and professional way, answering general inquiries about the campus, the Students’ Union and the community.  You will remain well versed in the service offerings of the Students' Union and the University. Reporting to the Director, Member Services, you will maintain a high level of customer service by providing visitors to the Students’ Union with information to aid in their student and community life by delivering accurate and timely service. In order to fulfill the aforementioned duties, you must be extremely well organized, detail oriented, have strong interpersonal skills and the ability to maintain a high degree of confidentiality.  Customer Service, Cash handling and balancing skills an asset.

Click the link below to review the full job description:

JD SUDeskAssociate Jul25 post.pdf

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POSITION TITLE: Waterloo SU Desk Associate

POSITION LEVEL: Part-time, seasonal contract (8-months)

SALARY RANGE: $17.20 per hour (general minimum wage)

REPORTS TO: Director, Member Services

EDUCATION: Ontario Secondary School Diploma, currently enrolled at Wilfrid Laurier University

TECHNICAL: Proficiency in PC Windows computer systems an asset

LOCATION: Waterloo Campus

CLOSING DATE: Wednesday August 13th at 4:30pm

HOW TO APPLY: Send your class schedule, cover letter and resume in ONE PDF to sudesk@wlu.ca before the closing date above. Please write "Waterloo SU Desk Associate" in the subject line.

Due to the large number of resumes we receive, only those selected for an interview will be contacted through reply email.  

For questions about the role or accommodations, reach out to Kelly Lee - Director, Member Services at klee@wlu.ca