We're Hiring: Hospitality Services General Manager

ABOUT US: The Wilfrid Laurier University Students’ Union is an independent not-for-profit organization formally affiliated with Wilfrid Laurier University. We are governed by a Board of Directors, 12 elected undergraduate students, and managed by an elected President and CEO who serves a 1-year term. The President’s Executive Leadership Team, both current students and recent graduates, serve in their roles alongside a continuing staff team managed by our Executive Director.

The Students’ Union exists to represent, advocate for, and support all Laurier undergraduate students. We work to ensure the student experience is affordable, accessible, safe, and that a high-quality academic experience is paired with opportunities for diverse and inclusive social interaction. It is our goal to be a student-drive organization that is accountable to our members, community focussed, and adaptable to change.

The Hospitality Services department oversees all hospitality operations of the Wilfrid Laurier University Students’ Union on the Waterloo and Brantford campuses. Our operations consist of Wilf’s Restaurant & Bar and The Turret on the Waterloo campus, and The Belmont and Golden Grounds Coffee House on the Brantford campus. Along with the daily aspects of restaurant and bar operations, a variety of catering and special events are held within these establishments.

ROLE SUMMARY: The Hospitality Services General Manager will develop and oversee the comprehensive operational and administrative portfolio of Wilf’s Restaurant within the Hospitality Services department of the Students’ Union. Their focus will be on creating and maintaining a student-focused food program, providing financial support for the organization, upholding sector-wide best practices, aiding in the development of short- and long-term strategies, and acting as a direct resource when liaising with the University and external partners. The incumbent will be highly motivated to work in a fast-paced environment, be extremely well-organized, detail-oriented, have strong interpersonal skills, and excellent time management skills.

This role is a full-time continuing position that includes:

• Health & Dental Benefits: Comprehensive extended health, dental, and vision coverage.

• GRSP Matching program: Enrollment eligibility in the WLU Students’ Union program

• Vacation: Beginning at 2 weeks per year, in addition to university holidays.

• Professional Development Opportunities: Eligibility for Tuition Waiver Program.

• The final salary for this role is based on candidate experience, organizational compensation salary grid structure, and budget consideration. As a student-centered organization, all employees are required to work on campus however, where possible we are committed to offering flexible work according to our Flexible Work Policy.

Click the link below to review the full job description:

JD GM HospitalityServices - April25.pdf

Download PDF • 89KB

POSITION TITLE: Hospitality Services General Manager

POSITION LEVEL: H5 Full-time continuing

SALARY RANGE: Starting at $65,000 per annum

REPORTS TO: Director, Finance & Operations

EXPERIENCE: Managing staff in a hospitality environment

EDUCATION: Undergraduate degree or equivalent

SKILL SET: Project management, risk management, operational controls, people management and experience working within Student Associations an asset LOCATION: Waterloo Campus

CLOSING DATE: Monday May 12th, 2025 at 11:59pm

HOW TO APPLY: Send your cover letter and resume in ONE PDF to studentsunionhiring@wlu.ca before the closing date above.

For questions about the role, reach out to Chris Turner - Director, Finance & Operations at cturner@wlu.ca

For questions about how to apply or accommodations in the process, reach out to Kelly Lee - Director, Member Services at klee@wlu.ca

Wilfrid Laurier University Students’ Union does not use AI Technology in our recruitment process. Only candidates selected for an interview will be contracted.

Thank you for your interest in applying with the Wilfrid Laurier University Students’ Union. Only successful applicants will be contacted.